Return Policy

We have a 30-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mardaza.com . Please note that returns must be sent to the address we provide.

If your return request is accepted, we will email you with instructions on how and where to send your package.Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@mardaza.com .

Damages and issues

Please inspect your order upon reception and contact us within 5 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Customized Jewelry: We offer personalized jewelry services to our customers, crafting jewelry according to their specific requests. Considering that these items are made-to-order based on individual specifications, we typically do not accept returns. We advise customers to carefully confirm the design and size details before placing a custom jewelry order to ensure it meets their expectations.
Jewelry Accessories or Incomplete Items: For jewelry accessories or individual components meant to be paired with other pieces, we may not accept returns. This is because the value and utility of these items depend on their pairing with other components, and we strive to maintain the integrity and perfect match of our products.
Personal Adornments: Due to personal hygiene and health reasons, we do not accept returns of worn personal adornments. This includes items that come into direct contact with the skin, such as rings, earrings, bracelets, etc. We encourage customers to carefully select the appropriate size and style before making a purchase to ensure a satisfactory shopping experience.
Special-Priced Items: We may have a non-returnable policy for certain special-priced items, such as promotional items, limited editions, or specially customized products. These items may have unique offers or limited availability, and we urge customers to consider their purchases carefully.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note: A maximum of two jewelry items per order are eligible for a refund.

Refunds

At MARDAZA, we are committed to maintaining high standards of quality and customer satisfaction. To ensure transparency and fairness, we have updated our return and refund policy as follows:

Return Shipping

Return shipping costs are the responsibility of the buyer.
We do not charge any restocking or processing fees.

Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider, and it may take additional time for the refund to appear on your statement.

Our return policy is designed to remain fair, transparent, and customer-friendly while ensuring smooth processing for all returns.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@mardaza.com .