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Our Customer Service is open and is happy to help you with any questions you may have.
Where do you ship?
We offer international worldwide shipping.
Where do you dispatch from?
Some products ship from our US warehouses, other products ship directly from its creator. Please note some of our partners ship from international locations.
Shipping cost
We offer economy standard shipping to all orders. Shipping costs are calculated at checkout.
Processing Times
It normally takes 1-4 business days to process your order. Please note that holidays & weekends are not included. If items are prepared in 24 hours in your order, we can ship them in one day.
Shipping Method
We use a merge of logistics to deliver our packages, finally your local post office delivers the goods. Please allow 7-14 business days for the order to arrive. Items with longer delivery times will display ETA on the product description.
You can to track your orders 24-48 hours after it has been shipped.
What Shipping Carriers do you use?
For our domestically shipped orders, we use UPS, FedEx, and USPS for delivery. If your address is only deliverable by FedEx or UPS please let us know after order placing, since most of our orders will be delivered with USPS.
For our internationally shipped orders, we use a merge of logistics methods with USPS being the final delivery agent.
Can you expedite?
We can offer DHL or FEDEX services for a fee. Please contact us and we can give you a quote.
Do you offer Holiday shipping?
Our orders are dispatched Monday through Friday during business hours.
How long would it take for my tracking link to show updates?
Most shipments will have updates available 1-3 business days after dispatch.
Nonetheless, not all shipping methods behave the same way. Some packages do some internal travelling which is not necessarily recorded before starting to show in-transit updates. If you need any help understanding your package tracking link, please email us at support@kendaza.com.
What if my package is delayed?
For orders that have delays outside of the norm, we can offer a replacement based on product availability.
How do you handle Delivery Exceptions?
At times, there will be delivery exceptions and you will be asked to pick up your package at the local post office. We always intend for our orders to be directly delivered to you, but it is out of our hands when this situation happens. Please contact your local post office directly to arrange redelivery or pick up your parcel. If the parcel is returned to the sender, it will be subject to our return fees.
Special deliveries?
We do not offer special deliveries. For additional questions contact our support team.
What if I missed my delivery?
If you missed your delivery you will need to reschedule the delivery via the logistics provider’s website. Packages are held for 3-7 days, please schedule your re-delivery as soon as possible. If items are returned to sender please contact us immediately for assistance. Shipping fees will apply.
What if I used the wrong shipping address?
If a wrong shipping address was used, please contact us immediately so we can rectify the error prior to dispatch. If the order is dispatched & delivered using an incorrect address provided by the customer, we do not offer refunds or replacements.
What if my order is returned to sender?
Orders returned to sender due to buyer's neglect (not picking up parcels, wrong delivery address, not paying customs fees) will be considered a buyer's remorse return and customer will be held responsible for return shipping as well as original shipping charges.
What if my order gets lost?
Due to the pandemic stress on logistics, some packages may experience delays and lag of updates. This is not an indication the item is lost, please be patient and allow some extra days for the package to be delivered.
For orders lost in transit, we can replace at no extra cost. Please note, we are not responsible for orders lost after delivery or stolen.
Effects of COVID-19 outbreak on shipping
We continue to ship from our warehouses in the United States and our partners international warehouses. Our team is monitoring the situation closely and will announce any changes regarding shipping methods and delivery on our FAQ page.
Our logistics partners have informed us that due to a high volume of packages and limited flight availability, deliveries might be delayed. We apologize for any inconvenience and thank you for understanding.
Send us an email at support@mardaza.com if you need more help.