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At Mardaza, we value every single customer. Our top priority is making sure the items get delivered to our customers in the shortest time. Normally you will receive your order in 7-12 business days from the date that it is placed.
Our orders are dispatched Monday through Friday during business hours.
We ship to addresses within the United States. For our domestically shipped orders, we use UPS, FedEx, and USPS for delivery.
If your address is only deliverable by FedEx or UPS please let us know after orders placing, since most of our orders will be delivered with USPS.
PROCESSING TIMES
It normally takes 1-4 business days to process your order. Please note that holidays & weekends are not included. If items are prepared in 24 hours in your order, we can ship them in one day.
Made-to-order items, large orders, and order customizations have a standard processing time of 4-10 business days. We will update you with the correct time frames after the order is placed and reviewed.
SHIPPING ETA
Shipping time varies by location. These are our estimated delivery times after your order has been processed:
| Location | Estimated Time of Arrival |
| United States | 7-12 Business days |
| Canada, UK, Europe | 7-14 Business days |
| Australia, New Zealand | 10-15 Business days |
| Asia, Middle East | 12-15 Business days |
| Central & South America | 10-25 Business days |
In-Transit time starts when your order has been shipped and does not include the standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or public holidays.
We are not responsible for delivery delays that occur when a customer submits an official change of address and requests forwarding or stopping mail services to their post office. If your package is delayed for any other reason and you need support, please contact us at support@mardaza.com.
EXPEDITED SHIPPING
You may choose to have your order expedited via DHL or FEDEX for a fee. Please note this service is not available for all products. Please contact our Customer Care Center at support@mardaza.com for more information.
ORDER TRACKING
You may track your order 24-48 hours after it has been shipped.
We offer a tracking link that pulls information from all providers that are involved in delivering your package. You can also follow your order on the specific logistics provider’s website.
Communication is key – we’ll keep you updated throughout the shipping process with email shipping confirmation and complimentary shipping status updates.
SHIPPING FEES
We offer economy standard shipping fees. Shipping costs are calculated at checkout.
REPLACEMENTS
We are not responsible for sending replacements to address mistakes by the customer at the moment of order placement. Please double-check your address information and email us as soon as you notice a discrepancy. After an item is shipped/delivered, we cannot refund or replace it.
DELAYS
Your order may be delayed as a result of the COVID-19 outbreak.
Our logistic partners have informed us that due to a high volume of packages, deliveries might be slightly delayed. We apologize for any inconvenience and thank you for understanding.
We continue to ship from our warehouses and our international partner’s warehouses. Our team is monitoring the situation closely and will announce any changes regarding shipping methods and delivery on our FAQ page.
LOST/MISSING PACKAGES
Kendaza does not liable if the incorrect address is placed during the checkout process.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Please ensure all of your shipping details are 100% complete and correct before placing the order. If shipping information has been entered incorrectly, please contact us within 24 of your order placement. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
Kendaza is responsible for delivering the item to the shipping address provided, but we are not liable if the item is lost or stolen after the item has been delivered. Please ensure the delivery location is a safe environment.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Kendaza does not hold or accept responsibility for packages reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
ABOUT CUSTOM TAX
Kendaza is not responsible for applicable customs fees, import duties, taxes, or any other charges once the items have shipped. Fees may apply for imported goods/services and regulate by the country's law. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. Shipping rates are estimated and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
OUT-OF-STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Unanswered questions? Please review our Shipping FAQs for more info.